FAQs

VETPASS is the only global veterinary and animal healthcare social app that incorporates in-clinic, online, mobile and emergency providers in one solution. VETPASS helps triage your patients and put your owners’ minds at rest. VETPASS is the only app to offer self-help health and wellness advice specific to animal breed and species. We replace the uncertainty of using “search engines” in animal owners’ lives. Then we take the strain off your practice. We provide a message triage service so owners know when they should make an appointment with you. No more messaging with worried owners. Smart Practices can direct owners to VETPASS first. Let us take the strain.

VETPASS is a complete solution for online, mobile and emergency vets. Our unique (patent pending) appointment tool allows patients to book and you to calendarize in-person and online time slots.

Online, mobile and emergency vets can offer and promote their services without spending their own money on marketing. Mobile vets can consult with owners whilst travelling between patients – stop and see a patient online anywhere in the world!

You set your prices and availability for each appointment type and change it at will. We can collect payments for online and in-clinic consultations. It’s your choice.

Always be working and available online (see our Online, Mobile and Emergency Vet Brochure for more detail on our documents page).

It couldn’t be easier. VETPASS is a complete solution for vets. You can set yourself up as an independent or join one of the virtual VETPASS clinics and immediately start offering your own services. You set the price and times you want to work and VETPASS does the rest. We collect the payments for you and pay you when we are paid. You can download our brochure here for more information.

VETPASS markets your skills, expertise, and interests to owners. If you are an expert with Frenchies, we have owners who want to consult with you. You set the price and your availability and VETPASS does the rest. Perhaps it may only be once a week for $250 per consultation – no problem! We have owners all over the world and we collect the payments for you in advance. You can download our brochure here for more information.

Absolutely. You can set yourself up as an independent or join one of the virtual VETPASS clinics. You set the price and times when you want to work and VETPASS does the rest. We alert you to bookings in your calendar and we can collect the payments for you and pay you when we are paid. VETPASS also markets your availability, skills, expertise, and interests to owners. If you love Retrievers or Maine Coons, we have owners who want to consult with you. You have 100% control. You can download our brochure here for more information.

The process is simple. We recommend that you download both the owner app (orange) and the VETPASS for VETS app (blue), so you can see your own profile as you update it in real-time. You will need to use two different email addresses, one for each app.

When downloading the VETPASS for VETS app. Register as you would for any other App with your chosen email address. We recommend your private email address. You will be able to display – if yiu chose – a public email address in the Apps. In the profile section, we will ask you to attach yourself to a vet practice.  If you are not sure, in between jobs, taking a break, thinking about providing your own services as an online veterinarian? Join one of our virtual VETPASS locations for a while. You can change your practice whenever you want.

If you are already attached to a clinic or hospital your practice administrator may invite you from their dedicated Practice Portal. You will receive an email and code to log in to your own account. Once you have set a password using the code on your smartphone, you can edit all your own details, and availability, manage your pricing, appointments, etc. You are in 100pct. control.

Not sure what’s happening when you add or update your profile, pricing, or availability? Make sure to download the owner and veterinarian VETPASS app (orange).  You can then see your own profile updating

We previously launched and operated five award-winning telemedicine platforms. So, we absolutely know this is the best online platform for dealing with your patients no matter how many legs they have.

Once you have downloaded the VETPASS for VETS app (blue), you can login to a temporary account using the details below.

Email: [email protected]

Password: Vetpass2021!

You will be automatically linked to a virtual VETPASS practice. Welcome to VETPASS! You can then attach yourself to any other vet practice with which you are working or to a national VETPASS account e.g., VETPASS USA, VETPASS EUR, VETPASS Rest of World.

VETPASS is available to owners and veterinarians in English everywhere in the world. We have registered all the veterinary clinics and hospitals we could find in the English-speaking world and further.

Larger Countries with Full support in English

Australia, Canada, Ireland, New Zealand, Norway, South Africa, United Arab Emirates, United Kingdom, United States of America

English Speaking Countries (where they may be limitation on the settlement currency paid to veterinarians where we collect payments on their behalf)

Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, Malta, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Trinidad and Tobago.

VETPASS is the easiest app to learn and use. If you have ever had a video or audio conversation on Facebook or WhatsApp or similar platforms, then you are already trained for VETPASS. VETPASS takes 10 minutes for a vet and less than 5 minutes for an owner to register and start using. You could be seeing a patient in minutes and no training is required.

All an animal’s records and their previous consultations are securely stored in the app.

You can prescribe (subject to your local regulations), triage, treat and offer peace of mind to owners who, for a variety of reasons, are unable to attend a vet surgery in person.

Owners book appointments in your calendar and present with a full medical history for their animal. You can record the appointment if you want in your smart phone (see Recording Appointments in Documents). At the end you complete the discharge in app, or dictate it into the app, and export it to your existing PMS. The patient has their own record in app. That’s it, the paperwork is all done.

Prescriptions are sent direct from your own PMS to maintain control, or you can upload to the app.

Best of all, this can all be done from anywhere at any time.

Registering a VETPASS account and offering your services and access to pet owners is completely free. We do not charge to maintain your account and promote your expertise to owners. All you do is signup to VETPASS and start using it. In the future, if you wish to remove our in-app advertising or make regular use of the appointment functionality we will propose a monthly or annual charge. The cost is likely to range based on usage between the local equivalent of $10 per month and $20 per month dependent upon video time usage (the equivalent of the revenue from less than one appointment a month) with caps for multiple-users, practices, clinics, and hospitals.

VETPASS is the first animal veterinary app to be fun, engaging, educational, have 24/7 availability with multiple uses, and a basic model of no usage or subscription charge for owners. VETPASS is an improved experience for the owner, and it works alongside any other app or video solution you may employ, but your owners will prefer VETPASS. Not convinced, take the challenge. Try it yourself and see.

In addition to enhancing your owners’ experience of your practice, promoting your services, introducing new owners, triaging patients for you, and taking the workload off reception, we help ensure that patients who need help get to your practice when needed, maximising your own opportunity to allocate your time to deliver higher value services.

We also encourage our global vet community to use VETPASS to empower technicians and nurses as a first point of service to maximise valuable vet surgeons’ time.

VETPASS also includes a unique feature (patent pending) to allow veterinarians to change their availability and handle multiple appointments at once.

In 2022 we are planning to introduce several complementary and value-added services to further increase your revenues.

Receptionists and administrators love VETPASS, and we empower technicians and nurses.

Owners prefer VETPASS and it’s free to use. We have designed VETPASS to be a full-service alternative to a surgery visit and as a resource for veterinary non-emergency consultations. The convenience factor for owners is invaluable.

We also believe owners will pay for online convenience at home and to see technicians and nurses online. A $40 or $50 in-clinic appointment can be a $45 or $55 more convenient online appointment or a $15 initial triage appointment with a technician or nurse. You are in control.

VETPASS promotes your services to new and existing owners at no cost to you.

We do the marketing across all social media and in-app to create new revenues for you. Founding VETPASS, we wanted to enrich and improve the lives of vets as much as our dear animal friends.

Our aim from our apps is to connect one to two owners weekly to our engaged Veterinary partners.

From 2022, VETPASS will also be introducing new revenue opportunities with our engaged vet practices for owners including preventive medicine, resulting in healthier animals and more successful Practices.

You decide. You can bill your clients, or we can handle collection of subscriptions or fees.  In advance of appointments, we can collect payments large or small to ensure you always get paid. You can even use VETPASS as a complete practice billing solution saving administration, chasing payments, paperwork, and postage. See our Online, Mobile and Emergency Vet Brochure for more detail on our Documents page.

VETPASS is comprehensive. The platform can be used to run your practice’s calendar, appointment management, invoicing, and payment in-clinic, online, or both. For an online, mobile, or emergency vet, it is a complete solution. We can collect and manage all payments from owners, or your practice can handle it. VETPASS has unique a patent pending feature to manage multiple simultaneous appointments, so your veterinarians can see more patients when needed. We are currently working on several PMS integration projects around the world. If you are a PMS provider missing out, email us for more detail [email protected]

Every member of your veterinary team can in-app 24/7 manage and update their availability, services, appointments, and even prices in a matter of seconds. There is no need to sit down at a screen or ask reception. Appointments can be scheduled or arranged as one-offs and new care models delivered to owners with exciting revenue streams. Reliefs and locums can temporarily attach themselves to practices for emergency cover, any session, or specific periods, such as holidays.

VETPASS is more than secure. We believe we are the only ISO certified provider of services to veterinarians and it’s not just one certification:

ISO 9001 Quality Management.

ISO 2000 Service Management.

ISO 27001 Information and Security Management.

For both you and your owners, we take security and privacy very seriously at VETPASS. Our data and messages are encrypted. What does that mean? We apply extra security to the storage and transfer of data. Which is why we are proud to comply with Data Protection Acts around the World including GDPR, the Californian Consumer Privacy Act (2018) and even the US HIPAA standard (Health Insurance Portability and Accountability Act). You can read more about our commitment to security and privacy in our Terms and Conditions and Privacy Policy.

At VETPASS, owner consent is very important to us.

All owners must accept our terms and conditions regularly which incorporates our consent to treatment form and when they book an appointment with you, they must always accept again our terms and conditions and our consent to treatment form which covers your advice, diagnosis, treatment, continuing and the follow up care you provide. It’s comprehensive and we capture it for every appointment.

We believe you have more legal protection if owners come to you through VETPASS. If your legal advisor disagrees, can they share their concerns with our Chief Legal Counsel at [email protected]

You can see our consent form in our terms and conditions in the apps and in the Documents page. In the event of a dispute, it requires owners and you, the veterinarian to submit to appropriate independent local arbitration avoiding unnecessary and wasteful legal recourse.

We think it is important that acknowledged best practice, local regulatory and professional requirements, as well as common sense, should be followed in the diagnosis, treatment, and care of our animal friends. Generally, in most parts of the world, except in an emergency, online platforms should not be used to diagnose patients without an existing Veterinary Client Patient Relationship (“VCPR”). To establish a VCPR, a vet must have carried out within a reasonable period of prior time (six- or twelve-months dependent upon location) a “Clinical Examination” of the animal: we summarise as a physical check having all five senses available to use, alternatively to have visited the farm, stables, location, etc.

The restrictions of the Covid-19 pandemic introduced the necessity for common sense, and, in some jurisdictions of the world, local regulatory requirements do allow online diagnosis and treatment plans including prescriptions. We think it is all about common sense and we trust and support all the wonderful veterinarians on VETPASS.

As a veterinarian we expect you to be fully aware of what you can and cannot do online. Where there is not an existing Veterinary Client Patient Relationship (“VCPR”) and/or local regulations permit, you will be providing a tele-veterinary advice service, educating owners and guiding them towards correct decision-making in their pet’s best interests.

Every consultation with VETPASS is done in private between owner and vet. We do not record appointments. Our shared experience is that transcripts of recorded consultations are never sufficient to fully describe the exchange between veterinarians, owners, and patients. However, if you desire, you can record your own consultations and take photos during the consultation to add to your records. See Recording My Appointments Brochure for more detail on our Documents page.

Nothing in life is perfect, and no system devoid of technical blips. However, if you find yourself mid-consultation and the line drops, try just logging back in and the patient should still be in the consultation. Alternatively, you can call the owner directly should you prefer, or, if your connection problems linger, ask the owner to re-book their consultation.

If you are a farmer or herd owner, we can upload your entire herd in one easy step. We will get your animals in-app as soon as possible. Contact us here

If you wish to contact VETPASS you can contact us here

At VETPASS, we take all complaints very seriously and endeavor to find a solution to your issue as fast as possible. First, we acknowledge your feedback in writing within 24 hours. Then, we aim to respond to you within 72 hours (depending on the nature of the complaint and the investigation required). You can contact us with your complaint by sending an e-mail to: [email protected]

VETPASS provides you and your pet with an unrivalled source of help and advice, as well as convenient 24-hour access to qualified veterinarians. It’s also fun to chat with other owners and share the joy of ownership!

We continuously update our self-help “Wellbeing Advice” and “Health Concerns”. If you can’t find
If your pet has a physical emergency, for example, an injury or accidental poisoning, please immediately contact your primary vet.

1. Register and store all your Pet’s records from pedigree, vaccinations and chip registration to annual insurance and health visits in “My Pets”, “Profile”, and “Medical Records”

2. Connect daily with your own Global Community of Pet Owners. Follow your favorite pets. Share your photos, videos, and experiences in “Our Friends”

3. Post questions privately, or publicly to Veterinarians and other Owners. Create your own private community of Vets and Owners. VETPASS also supports the world’s largest global “Forum” of Veterinarians

4. Save money with special offerings tailored to your Pet including recommended nutrition, treats, medical plans, and insurance in “Alerts and Notifications”. Our global “Shop” is coming in H2 2022

5.Learn about caring for your Pet with specific vet-backed educational resources in “Health Concerns” and “Wellness Advice”

6. Worried about your wonderful Pet? Message a VETPASS veterinarian and be reassured. No question is too dumb

7.Find favorite, and register with local, out-of-hours, weekend, mobile, emergency, specialist, and online Vet practices

8.Make an appointment online or in-person 24 hours a day with your own vet practice (the vet practice must be willing to accept appointments in-app), “Appointments”

9. When needed find and connect immediately available veterinarians – green spotlighted – 7x24hrs. Book online and in-person appointments, “Find Vets”

10.Connect in-app with the world’s leading experts for your wonderful Pet by specialization for second opinions and referrals, “Find Vets”

11. Be assured when using VETPASS. The world’s only veterinary app certified: ISO 9001 Quality Management, ISO 20000 Information Technology, and ISO 27001 Information Security Management

12. Your data is always secure. VETPASS conforms with US HIPAA and California Consumer Privacy Act, the European GDPR requirements, the UK Data Protection Act, and the Privacy Acts in Australia, New Zealand, and South Africa.