Terms and Conditions

TERMS AND CONDITIONS INCORPORATING OUR END USER LICENSE AGREEMENT

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THESE WEBSITES AND APPLICATIONS. YOUR ACCESS CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF ALL THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT, DO NOT PROCEED.

INTRODUCTION

Welcome to VETPASS (“VETPASS”, the “Company”, “We”, “Us” or “Our”) operates the website www.VETPASS.com and other related Websites and Applications and mobile applications (“App(s)”) VETPASS for Owners (Orange) and VETPASS for Vets (Blue) (collectively, the “Websites and Applications”).

The “User” accessing or using Our Websites and Applications means “You”, “Your”, “Yours”, the “Owner”, “Responsible Person” (e.g., Farmer, Herd or Stable Employee, Manager or Owner), “Veterinarian” (veterinary; practice, surgeon, nurse, technician, administrative staff) or Animal Service Provider (e.g., nutrition, walking, grooming, behavior, hoteling, or kenneling services).

Reference to “Animal” means patient, pet, animal, species, or group of any of the foregoing.

VETPASS provides “Services and Products” for Users through Our Websites and Applications.

Services include:

User Accounts, Animal (and herd) registration and secure retention of all records in the cloud,

information specific to Animal Breeds and Species tailored to each User,

find a Local Veterinary Practice, Veterinarian, Specialist or Animal Service,

favorite a Veterinary Practice, automatically register and share Your Animal Records with the Veterinary Practice and its Veterinarians, or access and explore their services (participating Vets only, free for all Veterinarians to participate subject to usage.  Services may require an existing Veterinary Client Patient Relationship (“VCPR”) and be limited by Your Veterinarian to not provide diagnosis, treatment, or a prescription.  To establish a VCPR, a Vet must carry out within a reasonable period of prior time a “Clinical Examination” of the Animal.  Summarized as a physical check of an Animal using all five senses, alternatively to have visited the farm, stables, location etc.),

connect, book, and hold on-line appointments with Your Favorited Veterinarians (participating Veterinarians only, free for all Veterinarians to participate subject to usage, may require a VCPR and be limited by Your Veterinarian to not provide diagnosis, treatment, or a prescription). New Veterinarian registrations typically take 5 to 10 minutes and other New User registrations under 3 minutes,

book in-clinic appointments with Your Favorited Veterinarians (participating Veterinarians only, free for all Veterinarians to participate subject to usage),

free message chat with a Veterinarian (may require a Subscription subject to usage).  This Service does not provide Clinical Advice (diagnosis, treatment, prescriptions), replace a VETPASS video or in-person appointment with a Veterinarian or establish a VCPR,

connect with Your Animal’s Breed/Species specific Community of Owners to share photos, videos experiences and information.  Over 1,000 Communities supported with regular updates,

information, email, text, and other electronic messaging between You and Our Websites and Applications, and for Veterinarians subject matter Forums and Continuing Professional Development and Education tools,

competitions, Incentives and Discounts which do not breach any Veterinary, Financial, Gaming, Trade or Competition Regulations applicable to VETPASS, and

subscription Services to access combinations of the above in conjunction with Your Favorited Veterinarians.

And “Products” including:

“Insurance” and “Goods” (Ideas, Pet Food and Animal Feed) which are sold direct, introduced (e.g., Insurance), promoted, recommended, or compared through VETPASS Shop(s).  We will always clarify in which capacity We provide these Products and will offer all Products in line with VETPASS’s regulatory responsibilities.

These Terms and Conditions apply to Your use of Our Websites and Applications, Services and Products.

The processing of Personal Data, such as the name, address, e-mail address, or telephone number of a Data Subject is in line with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and in accordance with other country-specific data protection regulations applicable to VETPASS.

By accessing Our Websites and Applications, and Our Services and Products, you acknowledge and confirm that Your Personal Data may be processed in accordance with Our Terms and Conditions and Privacy Policy and that by accepting Our Terms and Conditions which incorporates Our Privacy Policy and Cookie Policy, You authorize VETPASS to process Your Personal Data and use Your Animal Records as set out in these Terms and Policies.

Specifically, if You “Favorite” or “Star” a Veterinary Practice You (1) authorize Us on Your behalf to automatically register You with that Veterinary Practice (participating Veterinarians only) and to share Your Personal Details (name, address, telephone number, email) and your Animal Records with that Veterinary Practice (2) If you are already registered with that Veterinary Practice to request on your behalf the Animal Records from that Practice to also be held by VETPASS.  If You do not wish this to happen, You should not “Favorite or “Star” a Veterinary Practice.

Specifically, if You are a Veterinarian attached to a Veterinary Practice in Our Websites and Applications You agree that the Veterinary Practice Administrator may create an Account on Your behalf including Your Personal Details and amend those records as required.  You agree that it is Your responsibility to ensure those details are correct. VETPASS does not accept any responsibility for the creation of Your Account or any amendments.  You may disassociate yourself from the Veterinary Practice in Your (Blue) App.

OUR SERVICES

User Accounts, Animal (and herd) registration and secure retention of all records in the cloud,

information specific to Animal Breeds and Species tailored to each User,

free message chat with a Veterinarian,

find a Local Veterinary Practice, Veterinarian, Specialist or Animal Service

favorite a Veterinary Practice, automatically register and share Your Animal Records with the Practice,

connect, book, and hold on-line appointments with Your Favorited,

book in-clinic appointments with Your Favorited Veterinarians,

veterinarians subject matter Forums and Continuing Professional Development and Education tools,

connect with Your Animal’s Breed/Species specific Community of Owners to share photos, videos experiences and information.  Over 1,000 Communities supported,

“Products” including “Insurance” and “Goods” (Ideas, Pet Food and Animal Feed) which are sold direct, introduced (e.g., Insurance), promoted, recommended, or compared through VETPASS Shop(s).  We will always clarify in which capacity We provide these Products and will offer all Products in line with VETPASS’s regulatory responsibilities,

subscription Services to access combinations of the above in conjunction with Your Favorited Veterinarians, and

competitions, Incentives and Discounts which do not breach any Veterinary, Financial, Gaming, Trade or Competition Regulations applicable to VETPASS.

USER ACCOUNTS, ANIMAL (AND HERD) REGISTRATION AND SECURE RETENTION OF ALL RECORDS IN THE CLOUD

In order, to access certain parts of the Websites and Applications, use or provide the Services, You need to register an account (“Account”) and provide certain details about You and Your Animal(s) and in the case of a Veterinarian (practice details and services, and Your qualifications, experience, and interests) (Your “Account Details”).

If You are a Veterinarian attached to a Veterinary Practice in Our Websites and Applications, You agree that the Veterinary Practice Administrator may create an Account on Your behalf including Your Personal Details and amend those records as required and publish those details to all Users on our Websites and Applications.  You agree that it is Your responsibility to ensure those details are correct. VETPASS does not accept any responsibility for the creation of Your Account or any amendments.  You may disassociate yourself from the Veterinary Practice in Your App.

By registering an Account with Us, You agree that You are happy to receive communications from Us by email in relation to Your User Account or use of the Services. We may communicate with You by telephone or by email (using the details You provide to Us in Your User Account), by posting notices on the Websites and Applications, or by sending You a message through the App(s), and You agree that any such email, notice or message will be deemed communication “in writing” for legal purposes.

You agree that We may share Your User Account details, Animal Records, and the information You provide to Us, to Our Veterinarians including Your Favorite Veterinarians or any Veterinarian that have provided You with a Service.

In certain circumstances, We and/or Our Vets may be required by law or regulation to disclose certain information that You provide.  This includes, but not exclusively, in the event, there is a suspicion of Animal abuse (including neglect) or any illegal or criminal activity.

You hereby consent to VETPASS obtaining Your Animal’s health records from the person(s) You indicate as Your Favorited or Your primary vet.

You hereby consent to Our storage of Your Animal’s care/medical records in VETPASS’s system or distributed to emergency or specialist referral hospitals at Your request in the event Your Animal might need emergency care at a time when Your primary vet(s) might not be available to care for Your Animal.

We store and process all originated data on Secure Amazon Servers located in the United Kingdom in compliance with the UK and European Data Protection Standards.

We may on occasion process Your Personal Data and Animal Record outside the UK, European Union, and or the United States.  Where We do Process Data outside of these regions, Your Personal Data will be processed in line with Your local data protection and security requirements.

VETPASS reserves the right at Our exclusive discretion to remove the records where You the User has not had a VETPASS consultation in the preceding 24 (twenty-four) months, or any Subscription or membership has expired more than 12 (twelve) months previously.  If We do exercise that right, We will give You 3 (three) months’ notice by email.

You confirm that VETPASS may use De-identified Data (Pseudo-Anonymized Data) in the improvement and promotion of VETPASS Products and Services and in the development of Our business including with Third Parties.

INFORMATION SPECIFIC TO ANIMAL BREEDS AND SPECIES TAILORED TO EACH USER

VETPASS will attempt to keep the information and the resources contained on or accessible through Our Websites and Applications timely and accurate, but You accept We make no guarantee, and We disclaim any implied warranty or representation, about its accuracy, relevance, timeliness, completeness, or appropriateness.

FREE MESSAGE CHAT WITH A VETERINARIAN

Through the Websites and Applications, We operate an Online Message Chat with a Veterinarian which allows You to obtain general information, guidance, and advice.  You should not assume that this Service is provided by a veterinary surgeon.  We will not provide any diagnosis over this Service but will provide general advice and information about Your Animal and provide recommendations for any further veterinary care that should be provided.

You agree that NO Veterinarian-Client-Patient-Relationship (“VCPR”) is established in connection with the Online Message Chat Service or the use of Our Websites and Applications.  You agree that a Veterinarian-Client-Patient-Relationship is only established by a physical examination of Your Animal by a Veterinary Surgeon.

In certain circumstances, the Veterinarian may consider that Your Animal’s problems are best addressed other than through an Online Message Chat and they may suggest that You should seek advice by accessing Your Local Vet’s Online Service, or elsewhere, or in person.

You agree that VETPASS may limit, restrict, or remove Your right to any or all, of Our Services, without reason or notice, wherein VETPASS’s sole opinion Your usage of a Service exceeds VETPASS’s current Acceptable Usage Policy, as determined from time to time.

FIND A LOCAL VETERINARY PRACTICE, VETERINARIAN, SPECIALIST OR ANIMAL SERVICE

VETPASS neither represents nor warrants that Your Local or Favorited veterinary practice or vet will accept Your registration through VETPASS or be willing and available to provide Services to You through VETPASS.

If You are a Veterinarian attached to a Veterinary Practice in Our Websites and Applications, You agree that the Veterinary Practice Administrator may create an Account on Your behalf including Your Personal Details and amend those records as required and publish those details to all Users on our Websites and Applications.  You agree that it is Your responsibility to ensure those details are correct. VETPASS does not accept any responsibility for the creation of Your Account or any amendments.  You may disassociate yourself from the Veterinary Practice in Your App.

FAVORITE A VETERINARY PRACTICE, AUTOMATICALLY REGISTER AND SHARE YOUR ANIMAL RECORDS WITH THE VETERINARY PRACTICE

If You “Favorite” or “Star” a Veterinary Practice You (1) authorize Us on Your behalf to automatically register You with that Veterinary Practice (participating Veterinarians only) and to share Your Personal Details (name, address, telephone number, email) and your Animal Records with that Veterinary Practice (2) If you are already registered with that Veterinary Practice to request on your behalf the Animal Records from that Practice to also be held by VETPASS.  If You do not wish this to happen, You should not “Favorite or “Star” a Veterinary Practice.

CONNECT, BOOK, AND HOLD ON-LINE APPOINTMENTS WITH YOUR FAVORITED VETERINARIANS

Through the Websites and Applications, You may also access a selected or Favorite Local Vet’s Online Service, or another Service Provider (nutritionist, animal behavioralist, etc.) by message, audio, or video, a “Consultation”.  You hereby confirm that this Consultation is not provided by VETPASS and We accept no responsibility for the Service.  Any complaints should be directed to Your selected provider.

You hereby consent to a Consultation and acknowledge and accept the limitations and risks of providing information relating to an Animal that has not had a physical examination.

As part of Access Your Consultation You will provide Us with brief details of the issue You would like to discuss, the information “Request” about Your Animal including details of their environment and any medical history.

The Veterinarian or Service Provider may request the contact details for Your Animal’s primary vet or another Service Provider.  You hereby give permission for VETPASS to contact them to request Your Animal’s care records should the Veterinarian or Service Provider deem it beneficial.

In certain circumstances, the Veterinarian may consider that Your Animal’s problems are best addressed other than through an online service and they may suggest that You should seek advice elsewhere or in person.

You agree that NO Veterinarian-Client-Patient-Relationship (“VCPR”) is established by the Consultation or the use of Our Websites and Applications.  You agree that a Veterinarian-Client-Patient-Relationship is only established by a prior or concurrent physical examination of Your Animal by a Veterinary Surgeon.

During the consultation, the Veterinary Surgeon or Service Provider will assess Your Animal’s needs and, if possible, provide You with information, guidance, and advice.

You should never disregard medical advice received from Your primary vet or delay seeking advice from a vet because of information provided to You through the Websites and Applications and Our Services.

Our Veterinarians and Service Providers may keep notes and copies of the information that You provide and any information, guidance, or advice they give through the Services, and You agree that they may use that information for any internal professional purposes as may be required by law or relevant regulation (such as for supervisory purposes).

Each of Our Vets and Service Providers is bound by their acceptance of Our Terms and Conditions with Us to keep Your personal information safe, secure, and confidential.

You may not record, in whole or in part, any conversation or video call.

VETPASS may collect Fees for Consultations for Your and the Service Providers’ convenience as an Agent and pass those fees to them less an administration charge.  VETPASS cannot participate or be a party to any disputes with Consult Providers about their Fees or the content or quality of their Services.

BOOK IN-CLINIC APPOINTMENTS WITH YOUR FAVORITED VETERINARIANS

VETPASS provides an Option for Veterinarians to manage their In-Clinic appointments in conjunction with their Online appointments. Please contact your Veterinarian or VETPASS to use this optional Service.

CONNECT WITH YOUR ANIMAL’S BREED OR SPECIES-SPECIFIC COMMUNITY OF OWNERS TO SHARE PHOTOS, VIDEOS EXPERIENCES AND INFORMATION

This Service is currently in Test Mode.

VETERINARIANS SUBJECT MATTER FORUMS AND CONTINUING PROFESSIONAL DEVELOPMENT AND EDUCATION TOOLS

This Service is currently in Test Mode.

SHOP AND PAYMENTS FOR SERVICES AND PRODUCTS

All Products and Services purchased on or through these Websites and Applications are subject only to any applicable warranties of their respective Service Providers and Suppliers if any. To the fullest extent permissible by applicable law, We hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and products and services listed or purchased on or through these Websites and Applications. Without limiting the generality of the foregoing, We hereby expressly disclaim all liability for any service failure or product defect, claims that are due to advice provided in whatsoever form by a user.  We make no warranties to those defined as “consumers” in the US, Magnuson-Moss Warranty-Federal Trade Commission Improvements Act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to Your local laws for any such prohibitions.

VETPASS neither represents nor warrants that all Services and Products will always be available and cannot necessarily confirm availability until Your Order is completed.  Availability indications are not provided on Our Websites and Applications.

VETPASS makes all reasonable efforts to ensure that all prices shown on Our Websites and Applications are correct at the time of going online.  VETPASS reserves the right to change prices and to add, alter, or remove special offers from time to time and as necessary.

Subscriptions in Our Websites and Applications are calculated annually or monthly and payable in advance.  You acknowledge that Subscriptions will automatically renew upon the end of the agreed term unless You provide an email or written request to cancel the Subscription prior to the end of the relevant Subscription Period.

VETPASS makes all reasonable efforts to ensure those general descriptions of the Services and Products available from VETPASS correspond to the actual Services and Products that will be provided to you.  However please note that the exact nature of the Services and Products may vary depending upon Your individual requirements and circumstances.  This does not exclude responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Products and Services, not too different Services and Products altogether.

VETPASS neither represents nor warrants that all Services and Products will always be available and cannot necessarily confirm availability until Your Order is completed.  Availability indications are not provided on Our Websites and Applications.

VETPASS makes all reasonable efforts to ensure that all prices shown on Our Websites and Applications are correct at the time of going online.  VETPASS reserves the right to change prices and to add, alter, or remove special offers from time to time and as necessary.

You acknowledge that Subscriptions will automatically renew upon the end of the agreed term unless You provide an email or written request to cancel the Subscription prior to the end of the relevant Subscription period.

If You change Your mind, You may cancel Your Order or the Contract before or after VETPASS begins providing the Services and Products subject to these Terms.  For details of Your cancellation rights, please refer to Clauses below.

VETPASS may cancel Your Order at any time before VETPASS begin providing the Services and Products in the following circumstances:

The required personnel and/or required materials necessary for the provision of the Services and Products are not available, or

an event outside of Our control.

If You are a consumer in the European Union, You have a legal right to a 14 (fourteen) calendar day “cooling off” period within which You can cancel the Contract for any reason.

If You cancel after the provision of the Services and Products has begun but is not yet complete You will still be required to pay for the Services and Products provided up until the point at which You inform VETPASS that You wish to cancel and may be subject to an Administration Charge.

Cancellation of Contracts after the 14 (fourteen) calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and Products and may be subject to a minimum contract duration and administration charge.

The maximum Administration Charge at the date of these Terms is £10, €12, or $15.

If VETPASS cancels Your Order and VETPASS has taken payment any such sums will be refunded to You as soon as possible and in any event within seven days.  If VETPASS cancels Your Order, You will be informed by email or text as appropriate.

CANCELLATIONS AND REFUNDS

If You wish to cancel a Service, You can do so in the Websites and Applications or by contacting Us by email at admin@vetpass.com

Terms and conditions may apply to the cancellation of Services where the provision of that Service has already begun.

If You have not received a refund within seven days, please email Us, at admin@vetpass.com

SUBSCRIPTIONS

VETPASS may charge Fees or Subscriptions for Our services.  The Fees or Subscriptions and the method of billing are in VETPASS’s sole determination and may be introduced at any time and change without notice.   If they do change VETPASS will email you before Your next payment and you will have the right to cancel those services.

There may be an option for automatic renewal with the purchase of some Products or Services. If you agree to automatic renewal VETPASS is authorized to automatically charge Your credit or debit card at the time of renewal unless otherwise notified by you.

Your Subscription will continue until you cancel and, if you do not cancel Your Subscription prior to the end of a Subscription period, Your monthly Subscription will automatically renew.

PARTNER SCHEMES

You may also have access to the VETPASS Services through a partner organization

An Animal insurance policy with Your insurer (“Insurance Scheme”), or

An organization membership benefit scheme with organizations like retailers (“Membership Scheme”).

In the event of any inconsistency or conflict between these Terms and the rules of the Partner Scheme, these Terms shall take precedence.

INSURANCE

You are responsible for paying all the Charges due in connection with Your use of the Services.  If You have Animal insurance in place, You should be aware that Your use of the Services and the associated Charges may or may not be covered (in full or at all) by Your Animal insurance, but You will still need to pay the Charges.  You should always check with Your Animal insurance provider before using the Services if You intend to make a claim under Your Animal insurance policy.

YOUR USE OF OUR WEBSITES AND APPLICATIONS

You may only use Our Websites and Applications in a manner that is lawful and complies with the provisions herein.

You agree that VETPASS may limit, restrict, or remove Your right to any or all, of Our Services, without reason or notice, wherein VETPASS’s sole opinion Your usage of the Service exceeds VETPASS’s current Acceptable Usage Policy, as determined from time to time.

Specifically when submitting User Content (or communicating in any other way using Our Websites and Applications), You must not submit, communicate or otherwise do anything that VETPASS considers could constitute or encourage conduct that would be considered to harm animals or is; sexually explicit, obscene, deliberately offensive, hateful or otherwise inflammatory; promotes violence; promotes or assists in any form of unlawful activity; discriminates against, is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, age, political beliefs or membership of “trade” organization; is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or is otherwise likely to deceive; is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy; misleadingly impersonates any person or otherwise misrepresents Your identity or affiliation in a way that is calculated to deceive.  If We reasonably determine that you have violated or are likely to violate the foregoing prohibitions, We may take any action We reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from these Websites and Applications of the related materials and the removal and/or deletion of Your access and Your Account. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Us to disclose the identity of anyone posting such materials. The protection and promotion of the welfare of people and animals are important to VETPASS.

You must not infringe, or assist in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks, and database rights) of any other party; or is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

VETPASS reserve the right to suspend or terminate Your access to Our Websites and Applications without notice if, in Our sole opinion, You materially breach the provisions of the Clauses in CONNECT WITH YOUR COMMUNITY OF OWNERS or any of the other provisions of these Terms.

VETPASS hereby excludes all liability arising out of any actions (including, but not limited to those set out above) that VETPASS may take in response to breaches of these Terms.

PROHIBITED USE

You may not resell or make any commercial use of the Websites and Applications or the Services or any information provided on or through the Websites and Applications or the Services without Our prior written consent.

You may not use the Services to contact Our Vets for any reason other than to seek information and guidance for Your Animal in accordance with these Terms.

In addition to other prohibitions set out in these Terms, You are prohibited from using the Websites and Applications, the Services, or any information or content provided on or through the Websites and Applications or the Services for any or in any way in contravention of Our Acceptable Use and Intellectual Property Policy.

TERMINATION OR SUSPENSION OF ACCOUNTS

We reserve the right to suspend or terminate Your Account and deny You access to the Websites and Applications and/or the Services at any time at Our sole discretion and for any reason including, but not exclusively, if You are in breach of these Terms.

If Your Account is suspended or terminated by Us for any reason, You may not open another account.

You may terminate Your Account at any time by sending an email to admin@vetpass.com and We will process that termination request and close Your Account as soon as possible, usually within seven days of receipt of Your termination request.

Any obligations or liabilities that have arisen or been incurred before the suspension or termination of Your Account (including, but not exclusively, Your obligation to pay any Charges incurred) shall survive and remain enforceable despite such suspension or termination.

After termination of Your Account, We reserve the right to keep a record of the information provided in relation to Your Account and Your use of the Services, in accordance with Our Privacy Policy.

DISCLAIMERS

While We try to ensure that the information on the Websites and Applications is correct, We cannot guarantee the accuracy and completeness of such information.  It is intended for information and reference purposes only.  As such it should not be relied upon as a replacement for seeking advice from a qualified Veterinary Surgeon.

We may also make changes to the material on the Websites and Applications at any time without notice.  The material on the Websites and Applications may be out of date, and We cannot commit to update such material.  As a result, We do not accept liability whatsoever of any kind for the content in Our Websites and Applications or for any assumed Animal care, diagnosis, or treatment made from the information given.

Any assurances or guarantees that We provide in relation to the Websites and Applications, or the Services are set out in these Terms.  Nothing in these Terms will affect Your consumer rights.

LIABILITY

If We fail to comply with these Terms, We are responsible for any loss or damage that You suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable.

We do not exclude or limit in any way Our liability for (i) death or personal injury caused by Our negligence or the negligence of Our employees, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law.

We will not be responsible for any failure to perform or delay in performance, of any of Our obligations under these Terms that is caused by You or any act or event beyond Our reasonable control.  In the event of any act or event beyond Our reasonable control, We will notify You as soon as possible and the time for Our performance of Our obligations will be extended for the duration of the event outside Our control.  You may cancel Your Request if an event outside Our Control takes place that delays Our ability to provide the Services and You no longer wish to use the Services.

ACCESS TO THE SITES AND APPLICATIONS AND THE SERVICES

While We work to ensure that the Websites and Applications are available 24 (twenty-four) hours a day and Services during normal weekly business hours, We cannot be held responsible if, for any reason, the Websites and Applications or Services are unavailable at any time or for any period.  VETPASS is not responsible for the performance of Services by Veterinarians or Suppliers who are not contracted to, or their employees.

Access to the Websites and Applications and Services may be suspended temporarily and without notice in the case of system failure, maintenance, or repair or for reasons beyond Our control.

The availability of Our Services (Online Message Chat with a Veterinarian and Access Your Local Vet’s Online Services) is dependent on the availability of Our Service Providers at the time requested or agreed.

 LICENCES

Provided that You comply with these Terms, We grant You a limited non-exclusive, non-transferable license to access the Websites and Applications, to use the Services and to download and install a copy of the App(s) on any compatible device that You own or control and to run such copy of the App(s) for Your own personal use in accordance with these Terms.

For further information on the Intellectual Property Rights relating to the Websites and Applications and the Services, please request Our Intellectual Property Policy.

THIRD-PARTY LINKS

Certain content, Services and Products available on the Websites and Applications may include materials, goods, and Services from third parties.

Third-party links on the Websites and Applications may direct You to third-party Websites and Applications that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or Websites and Applications, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party Websites and Applications. Please review carefully the third-party’s policies and practices and make sure You understand them before You engage in any transaction.  Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

OTHER IMPORTANT TERMS

We may need to revise these Terms.  We will do this by updating this location.  We will also ask You from time to time to confirm Your acceptance of the latest Terms.  In any event, You should check the Websites and Applications from time to time to review the then-current Terms and Conditions, because they are binding on you.  In the event of any differences or disputes, the current Terms will take precedence.

We do not store any credit or debit card information on Our Servers. Payments are processed via a third-party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards.  Any payment transactions are encrypted using SSL technology.

VETPASS LTD may transfer or assign Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business or the company is the subject of restructuring, administration, receivership, examinership or similar).  If this occurs, VETPASS will inform You.  Your VETPASS rights under these Terms will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.

You may not transfer (assign) Your obligations and rights under these Terms (and under the Contract, as applicable) without Our express written permission.

The Contract is between You and VETPASS LTD.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms.

If any of the provisions of these Terms are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, those provisions shall be deemed severed from the remainder of these Terms.  The rest of these Terms shall be valid and enforceable.

No failure or delay by VETPASS in exercising any of Our rights under these Terms means that We have waived that right, and no waiver by VETPASS of a breach of any provision of these Terms means that VETPASS will waive any subsequent breach of the same or any other provision.

These Terms and the relationship between You and VETPASS (whether contractual or otherwise) shall be governed by and construed in accordance with English Law and any disputes arising out of or in connection these Terms and from Your use of the Websites and Applications and Services shall first be subjected to non-binding arbitration and then to the exclusive jurisdiction of the English Courts.

COMMUNICATIONS FROM VETPASS

If VETPASS has Your contact details, VETPASS may from time to time send You important notices by email.  Such notices may relate to matters including, but not limited to, service changes and changes to Our Policies.

VETPASS will not send You marketing emails of any kind without Your consent.  If You do give such consent, You may opt-out at any time.  All marketing emails sent by VETPASS include an unsubscribe link.  If You opt-out of receiving emails from VETPASS at any time, it may take up to seven business days for Your new preferences to take effect.

CONTACT OR COMPLAINTS

VETPASS always welcomes feedback from Our Users and, whilst VETPASS makes all reasonable endeavors to ensure that Your experience is a positive one.  VETPASS nevertheless wants to hear from You if You have any cause for complaint.

If You are a user in the United States of America or any of its territories and wish to contact VETPASS with general questions please email: admin@vetpass.com or write to Us at VETPASS LLC, 5660 Strand Court, Unit #A140, Naples, 34110 FL.

In the UK, EEA or elsewhere with general questions please email: admin@vetpass.com or write to Us at VETPASS LTD, 71-75- Shelton Street, London, Greater London, WC2H 9JQ.

All complaints are handled in accordance with Our Complaints Handling Policy available from Us on request.

All complaints are handled in accordance with Our Complaints Handling Policy and Procedure, available from Us on request.

If You wish to complain about any aspect of Your dealings with VETPASS, please contact the CEO by email: admin@VETPASS.com

Complaints about Data Protection and Privacy:  You can also lodge a complaint with Your national Data Protection Commissioner or equivalent at any stage if You are of the view that any of Your rights have been breached.

LAW AND AGREEMENT TO ARBITRATE

VETPASS may change or modify the information, Services and Products and any other resources contained on or accessible through its Websites and Applications, or discontinue its Website and Applications, Services and Products at any time without notice. Accordingly, you agree to review this agreement periodically, and your continued use of these Websites and Applications shall be deemed your acceptance of the modified agreement.

These Terms and Conditions, and the relationship between you and VETPASS (whether contractual or otherwise) for users in the United States of America or any of its territories will governed under Florida State Law. For users in the United Kingdom, Canada, the European Economic Area (“EEA”) or elsewhere the governing Law will be English.

You confirm that any dispute, controversy, or claim arising out of or relating to this contract, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the PCA Arbitration Rules 2012.

VERSION DATE

These Terms and Conditions are dated 26th April 2021 and by reference incorporates Our Privacy Policy and Cookies Policy dated 26th April 2021.

© VETPASS 26th April 2021, All rights reserved