FAQs

We take all complaints seriously and aim to find solutions promptly. Expect written acknowledgment of your feedback within 24 hours, and we strive to respond within 72 hours, depending on the nature of the complaint and investigation. Feel free to contact us with your complaint via email: [email protected]

VETPASS offers a wide array of benefits to veterinary practices, making it an indispensable platform for attracting and retaining new owners. Here are the key advantages:

Attracting New Owners: VETPASS uniquely markets your practice to new owners, then helps you retain them. All at no cost to your practice.

Secure Messaging, Chat, File Sharing with Colleagues and Owners: Promotes team communication, collaboration with other veterinarians, owner interaction, and ensures 24/7 online presence.

Online Audio/Video Consultations: Offers remote consultations, benefiting owners and expanding your practice reach.

Appointment Calendar: Facilitates both in-clinic and online scheduling, aiding in efficient patient triaging.

Payment Feature: Allows advance payments, improving cash flow and simplifying transactions.

Veterinary Forums: Access to global and local forums for free continuing education (CPD) opportunities.

Veterinary Reference Sources: Consolidates vital information for streamlined research and knowledge-sharing.

Veterinary Profiles: Personalized, LinkedIn-like profiles enhance vet visibility and offers career growth opportunities.

Customizable Services: You select the specific services to suit practice needs. Our core services for free, saving you money every day.

VETPASS additionally contains several features that veterinarians can use to develop their career and create additional sources of income.

VETPASS provides career-enhancing features for vets:

Any veterinarian with the appropriate insurances can offer their specialization and services in the app to owners. There are two ways in which to do this.

Firstly, by setting up your own practice and secondly by attaching yourself to VETPASS and offering your services.

You decide the services, how much you wish to charge and when you want to work. Owners find you by searching for your service or specialization in the owner app.

If you wish to add your own practice please email us.

VETPASS is the ultimate online platform connecting pet owners with veterinarians, top-notch pet service providers, pet stores, and pet-friendly places.

As a pet service provider on VETPASS, you can find and connect with colleagues when needed, access continuing education and immediate references, and offer pet owners expert advice and services conveniently and from any location.

VETPASS is the exclusive global app that brings together veterinarians, pet services in over 170 classifications, pet stores and pet-friendly businesses in one place. Our platform offers tailored health and wellness advice specific to each pet’s breed and species, eliminating the uncertainties of using search engines. With VETPASS AI-powered features, we triage our pet patients and offer real-time messaging, providing pet owners with peace of mind and directing them to your business when needed.

At VETPASS, we prioritize supporting your business without competing with it. When we triage your patients in-app, we share the records and don’t charge for this service. By entrusting us with non-urgent, non-diagnosing cases, you can focus on critical and high-value services that demand your expertise and attention. We are here to help you grow and succeed.

VETPASS boasts an incredibly user-friendly app that requires no special training. If you’ve ever had a video or audio conversation on social platforms like Facebook or WhatsApp, you’re already well-prepared for VETPASS. Registration takes minutes, allowing you to quickly connect with pet owners and showcase your services.

VETPASS offers a complete solution for online, remote, and mobile and emergency veterinary services. With our innovative in-app appointment tool, you can easily manage appointments and availability 24/7. Our platform empowers you to promote your services directly to pet owners without expensive and untargeted marketing. Embrace the future of pet care with VETPASS.

Any veterinarian in the VETPASS FOR VETS& PET SERVICES can claim their vet practice when they register or in their own profile. The administrator receives an email with all the details to start managing the practice and adding all your colleagues and inviting owners. You will be amazed how easy it is!

The VETPASS app works on any smartphone and the web portal on any browser. We securely store all data in the cloud on AWS servers worldwide.

We have plans advanced to integrate with all the major practice management systems. Contact us with your PMS details for the latest update.

VETPASS is world-leading in terms of security measures to protect data and ensure user privacy. As the only ISO-certified provider of services to veterinarians, VETPASS holds certifications in ISO 9001 Quality Management, ISO 2000 Service Management, and ISO 27001 Information and Security Management. This demonstrates our commitment to maintaining the highest standards of security and privacy.

To safeguard data, all our information and messages are encrypted, ensuring secure storage and transfer of information. Furthermore, we strictly comply with Data Protection Acts worldwide, including GDPR, the UK, Australian, New Zealand and South African Data Protection Acts, the Californian Consumer Privacy Act (2018), and the US HIPAA standard (Health Insurance Portability and Accountability Act).

We provide a secure platform for all users, and our commitment to security and privacy can be found in detail within our Terms and Conditions and Privacy Policy.

Rest assured, VETPASS takes every measure to ensure the safety and confidentiality of our users’ data.

VETPASS offers comprehensive training and support to its users on the platform. As a world-leading platform provider for veterinarians and pet owners, we understand the importance of ensuring our users are well-equipped to utilize our services effectively.

Training:

Upon onboarding, VETPASS provides thorough training sessions to veterinarians and relevant staff to familiarize them with the platform’s features and functionalities. This training is designed to help users make the most of the platform and optimize their workflow.

We offer various training formats, including online tutorials, video guides, and live webinars, allowing users to choose the most convenient method that suits their learning style and schedule.

Additionally, our training programs are tailored to address specific roles and responsibilities, ensuring that each user receives training that aligns with their individual needs.

Support:

VETPASS is committed to providing exceptional customer support to all its users. Our support team is readily available to assist with any platform-related queries or technical issues that may arise.

Users can reach out to our support team through various channels, including email, phone, and live chat. We aim to provide prompt responses and effective solutions to ensure a seamless user experience.

Furthermore, we maintain a comprehensive knowledge base and frequently asked questions (FAQs) section, offering users a self-help resource where they can find answers to common queries and troubleshooting tips.

As part of our commitment to continuous improvement, we regularly gather user feedback and suggestions to enhance our platform and services further.

At VETPASS, we believe that proper training and reliable support are essential components of a successful user experience. Our dedication to providing training resources and ongoing assistance reflects our commitment to empowering veterinarians and pet owners to offer the best possible care for animals through our platform.

How does the platform handle data backups, disaster recovery, and system maintenance?

VETPASS takes data backups, disaster recovery, and system maintenance seriously to ensure the security and availability of data on the platform. Here’s how we handle these aspects:

Data Backups:

VETPASS performs regular data backups to safeguard user information and ensure data integrity.

The data backups are conducted in real-time on the AWS (Amazon Web Services) cloud infrastructure.

Real-time backups ensure that any changes to the data are immediately and continuously backed up, reducing the risk of data loss in the event of system failures or disasters.

Disaster Recovery:

VETPASS has a robust disaster recovery plan in place to handle unforeseen incidents or catastrophic events that may impact the platform’s operations.

The platform’s data is replicated across multiple data centers on AWS, distributed across different geographical locations, providing geographical redundancy.

This distributed architecture ensures that even in the face of a disaster affecting one data center, the platform can quickly switch to a backup data center, minimizing downtime and ensuring continuity of service.

System Maintenance:

VETPASS conducts routine system maintenance to optimize performance, enhance security, and apply updates to the platform.

Maintenance activities are typically scheduled during low-traffic periods to minimize disruption to users.

During maintenance, appropriate measures are taken to ensure data remains secure and unaffected.

Critical security patches and updates are promptly applied to mitigate potential vulnerabilities.

AWS Cloud Infrastructure:

Hosting data on AWS offers several advantages, including robust security measures, scalability, and high availability.

AWS employs industry-leading security protocols to safeguard data and infrastructure, offering a secure environment for VETPASS data.

The use of AWS also enables VETPASS to scale resources as needed, accommodating fluctuations in user activity without compromising performance.

By implementing real-time data backups on AWS, having a comprehensive disaster recovery plan, and conducting regular system maintenance, VETPASS prioritizes data security, availability, and reliability. These measures not only protect user data but also ensure a seamless and dependable experience for veterinarians and pet owners using the platform.

Registering with VETPASS is a simple process. Download the VETPASS FOR VETS & PET SERVICES app (blue) and create a profile for life. Easily manage your services, availability, and pricing within the app.

VETPASS operates worldwide in English. We support pet service providers and pet stores in all English-speaking countries, as well as practices that offer English-speaking services in major cities. A full list of the countries where we have comprehensive listings is available on our website.

Registering and maintaining your profile on VETPASS is free. We do not charge to promote your expertise to pet owners. When you start connecting with owners and using our advanced features, we offer subscription plans tailored to your business needs. The average monthly subscription for a veterinary practice range is from $8 to $25 per user.

VETPASS is a fun, engaging, and educational platform that enhances the owner’s experience of your services. By promoting your offerings, introducing new owners, and triaging patients, we help ensure that pets receive the care they need and that pet owners return to your business for critical services. Receptionists and administrators love VETPASS, and we empower pet care professionals to focus on high-value services.

Owners prefer VETPASS because it’s free to use and offers an array of invaluable benefits:

Effortless Pet Record Management: VETPASS allows pet owners to conveniently store and organize all their pet’s vital information, from vaccinations to medical records and insurance details, in a secure and accessible location.

Connect with a Thriving Pet Owner Community: Through VETPASS, pet owners can engage with a global community of like-minded individuals, sharing experiences and knowledge to enrich their pet ownership journey.

Tailored Pet Care Recommendations: VETPASS delivers personalized recommendations for nutrition, treats, medical plans, and insurance, considering each pet’s unique needs and requirements.

Access to Vet-Backed Educational Resources: Encourage your clients to explore a wealth of vet-backed educational resources on pet health concerns and wellness advice, empowering them to enhance their pet’s well-being.

Real-Time Messaging with Pet Care Professionals: Pet owners can seek reassurance and quick answers to their pet-related queries through instant messaging with qualified professionals within the app.

Round-the-Clock Support: Your clients will have 24/7 access to experienced professionals, providing them with expert advice and guidance whenever they need it.

Seamless Connection to Pet Services: VETPASS makes it effortless for pet owners to find and connect with local pet service providers, pet stores, and pet-friendly businesses.

Convenient Online Appointment Booking: Emphasize the convenience of online appointment scheduling, offering clients the flexibility to book appointments with your services 24/7.

Access to Leading Pet Care Specialists: Through VETPASS, pet owners can seek expert opinions and referrals from top pet care specialists, ensuring their pets receive the best care possible.

Uncompromising Data Security: Reassure your clients that VETPASS is a certified secure platform, adhering to top-notch security standards, guaranteeing the protection of their private information.

By introducing VETPASS to your clients, you can enhance their overall pet care experience while strengthening your business’s bond with pet owners. Together, we can ensure the well-being of our beloved animal companions.

With VETPASS, you have full control over your fees. You can choose to bill your clients directly, or we can handle the collection of fees on your behalf. To ensure you receive timely payments, we offer the option to collect payments in advance for appointments, whether they are big or small. VETPASS can also serve as a comprehensive billing solution, streamlining administration tasks, and eliminating the need for chasing payments, paperwork, and postage. For detailed information, refer to our Pet Services Brochure available on our Documents page or contact us via email at [email protected].

VETPASS offers a comprehensive platform that caters to various aspects of your pet services business. It provides tools for managing your calendar, appointment bookings, invoicing, and payments, whether you offer in-person or online services, or a combination of both. For online, mobile, or emergency pet services, VETPASS is an all-in-one solution. Our platform can handle the collection and management of payments from pet owners, or if preferred, your business can handle these tasks independently. Additionally, VETPASS features a unique capability that efficiently manages multiple simultaneous appointments, allowing you to see more clients when necessary. We are actively working on integrating with several PMS providers worldwide. If you are a PMS provider and want to be part of VETPASS, please email us at [email protected].

At VETPASS, we prioritize owner consent and fully respect its importance. All pet owners must regularly accept our terms and conditions, which include our consent to treatment form. We firmly believe that owners who choose VETPASS offer a stronger legal basis for pet care. If any legal advisor disagrees, we encourage them to share their concerns with our Chief Legal Counsel at [email protected]. To review our consent form, it is available in our terms and conditions within the app and on the Documents page. In the event of any disputes, appropriate independent local arbitration is required, avoiding unnecessary and costly legal recourse.